Frequently Asked Questions

Please see below for some of the more commonly asked questions, if you need more information please call or email us.


Common Questions


Orders & Returns

  • How long will my order take to deliver?
    We will endeavour to have all online purchases dispatched within 5 working days of your order being confirmed. If your goods aren't available and need to be put on back order, we will let you know as soon as possible.

  • If something is faulty can I send it back?
    Of course, NBN Sports will accept the return of the goods for repair, refund or replacement if they are damaged or faulty, and that damage or fault was caused prior to delivery or pick up. The goods must be returned to NBN Sport within 7 days of delivery. A full refund will only be given if the goods cannot be repaired or replaced.

    Postal Address:
    NBN Sport
    PO Box 27125
    Garnett Ave
    Hamilton 3275
  • If I order something and it doesn't fit, can I send it back?
    We are happy to exchange a product for a different size or colour however you will be charged the cost of freight for the replacement product being sent to you. We cannot accept exchanges on used products - undergarments are also not returnable or exchangeable. Garments need to be returned in the original state and packaging within 7 days of receiving them.

    Postal Address:
    NBN Sport
    PO Box 27125
    Garnett Ave
    Hamilton 3275
  • Do you ship internationally? Can you send my order outside of New Zealand?
    We can ship internationally to Australia and the Pacific Islands. Please contact us to arrange this. Freight will be charged.


  • How long is your quote valid for?
    Our quotes are valid for up to 90 days from the date of issue.
  • What if I've made an error on my Quote?
    Simple. You can either re-process another request for a quote with the corrections, or you can contact us and we can do it for you.
  • How do I turn my Quote into an Order?
    Quite simply you can contact us, provide the Quote number and we will submit an order, based on the Quote.

    Should you wish to make changes to the Order, which differ from the Quote, please let us know and we'll work with you to get this done.
  • What if the Quote needs to be addressed to my team or organisation?
    When signing up for the first time, there is a place to enter your organisation or team name. This will ensure the quote is addressed correctly.

    If you already have login details, you can add an additional delivery address, once you've entered your login details. Here you can add the name of your organisation or team, and this will ensure you quote is addressed correctly.

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